TailgatePal is ready to help you make your event an awesome day of friends, food and fun. Here are answers to some common questions. If you don’t see an answer to your question please give us a call or email us at firstname.lastname@example.org
WHEN IS PAYMENT DUE?
Payment is due upon booking for individual game reservations. Full season guests have the option to pay a 50% deposit upon booking with a final payment due on August 1. If the order is made on or after July 1 then the full balance is due upon booking.
WHAT IS THE CANCELLATION POLICY?
All sales are final. In the event of a game postponements of cancelations, then 100% of payments made will be credited through the calendar year following the year of reservation or to a rescheduled date of the game/opponent booked.
WHAT IS TAILGATE ALLEY?
Tailgate Alley is a section of 24 premium turnkey tailgate sites located directly next to Autzen Stadium just steps from the East Gate. You cannot tailgate any closer than this. TailgatePal, a company focused on enhancing the tailgating experience at Autzen Stadium, operates Tailgate Alley.
WHEN WILL MY PACKAGE BE SET UP ON FOOTBALL WEEKENDS AND HOW LONG CAN WE STAY AFTER THE GAME?
University policy is to open the parking lot 4 hours prior to game time. As such, TailgatePal will have your tailgate package ready on Game Day 4 hours prior to kickoff. We also allow 1 hour, after the completion of the game for you to relax and enjoy your tailgate package.
CAN I BRING MY OWN EQUIPMENT (BBQ’S, TABLES, CHAIRS, TVS, GENERATORS, ETC.) IN ADDITION TO WHAT’S SUPPLIED?
Each site in Tailgate Alley is designed to accommodate a specific number of people and equipment that is included in each package. Due to the configuration of Tailgate Alley and its close proximity to the entrance to Autzen, large BBQs and generators are not permitted. Guests can bring in small gas camping BBQs. There are some items that can be added to a package (depending on number of attendees and site) available through TailgatePal (see below).
CAN OUR PACKAGE BE UPGRADED FOR EXTRA CHAIRS, TABLES, COOLERS, ETC.?
TailgatePal will give its best efforts to accommodate all our clients with any upgrade requests. When booking your package please note in advance your request for extra tailgating accessories. We’ll do our best to accommodate your request.
WILL WE HAVE ACCESS TO ELECTRICITY IN TAILGATE ALLEY?
No. Due to a limited supply of electrical power at Tailgate Alley there is not any additional electric hookups for general use.
CAN I BRING MY OWN FOOD AND BEVERAGES OR DO I HAVE TO USE TAILGATEPAL PARTNER CATERERS?
You are welcome to bring your own food (and alcohol for persons 21 or older). We celebrate tailgating and look forward to seeing your special food items and even sharing your recipes with others (if you permit us)
As a reminder: Per University of Oregon policy, kegs are not allowed anywhere in Autzen Stadium including Tailgate Alley.
If you would prefer to have food and alcohol catered and delivered to your site, please contact one of our preferred catering partners directly for menu options and delivery time schedules.
WHEN AND WHERE CAN I DROP OFF FOOD OR ANY EXTRA TAILGATING ACCESSORIES THAT ARE NOT PROVIDED BY TAILGATEPAL?WHEN AND WHERE CAN I PICK THEM UP AFTER THE GAME?
Drop off: MLK Blvd. near the ticket office and PK Park – look for our signs.
TailgatePal staff is ready to help transport items from the drop off area to your site as well as direct people being dropped off, during the following hours:
- Game Day 8:00am to 9:00am for early games (12:00pm, 12:30pm)
- Game Day 11:00am to 12:00pm for mid afternoon games (3:30pm)
- Game Day 1:00pm to 2:00pm for late afternoon games (5:00pm)
- Game Day 3:00pm to 4:00pm for evening games (7:00pm, 7:30pm)
Please refer to your Game Day Map (sent 5 days prior to each game) for specific times.
You may utilize the pick up area to collect members of your party as well as any items brought to your event when pedestrian and Game day traffic clears (approximately 1 hour after the end of the game or sooner if determined by law enforcement officials)
ARE WE REQUIRED TO CLEAN UP OUR AREA AFTER THE GAME IS OVER?
We ask that you utilize the designated trashcans placed around your tailgate area to dispose of cans, bottles and other trash. The rest of the clean up and tear down is part of the TailgatePal package. After you are done tailgating for your event, simply contact your Pal (host) and we’ll take care of the rest.
CAN I SELL OR PROMOTE ITEMS IN TAILGATE ALLEY?
No. The sale of food and/or beverage, or any other product is not permitted. Commercial activity or solicitations are not allowed in Tailgate Alley in accordance with University of Oregon policy.
WHAT IS YOUR RAIN POLICY?
This is tailgating and it is Eugene so unless prohibited by local authorities, TailgatePal will set up all canopies and tents even if (by some slight chance) it rains. In the case of severe weather, TailgatePal may modify the services offered for that event. In the event your package is cancelled due to weather (done only if Oregon cancels the game), TailgatePal will credit half of the balance toward a future game. Any food or beverages that are purchased will have to be arranged separately with our exclusive vendors.
CAN I PUT A BANNER OR FLAG ON MY TENT WITH MY COMPANY OR BUSINESS NAME?
No. Tailgate Alley is designed to be a “commercial free zone” for tailgating enthusiasts. While a business may use a tent to host employees or clients, it cannot be used to promote or advertise a business or company.
Each tent comes with a banner to identify the tent and to help guests easily locate it. Clients are invited to submit clever and interesting banner headings (keep it classy Duck fans)
ARE THERE SOUND LIMITATIONS?
Yes, live music and excessive amplified sound are not permitted in Tailgate Ally.
CAN YOU SET UP MY PERSONAL EQUIPMENT?
We will set up and maintain equipment owned and provided by TailgatePal. You are welcome to bring and personally set up your own permitted equipment that does not exceed the allocated space for the reserved tailgate spot. Tailgate Alley does not permit extra tents, deep fryers, pull-behind smokers/grill, open flames or loud generators.
DOES THE TAILGATE COME WITH A PARKING PASS?
No, but our drop off with bellhop service will make the process of parking anywhere on campus seamless for you and your group.
WHERE ARE RESTROOMS LOCATED?
There will be ample portable restrooms available throughout the area.
WHEN CAN I START TAILGATING?
The site will open in conjunction with parking lot times which is four (4) hours prior to kick off. We’ll stay open one (1) hour post game. or 11pm, whichever comes first.